Refund policy

RETURNS POLICY

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To start a return, you can contact us at  storeindreamsjewelry@gmail.com .

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.